Continuous provision of advice and assistance

New technologies, further developments and the large range of ever newer types of machines, require comprehensive service, as well as the continuous provision of advice and assistance.

Specialists in the fields of mechanical engineering, electrical engineering and software are there to give you professional assistance in case of technical problems. Our service technicians distinguish themselves by many years of practical experience and provide quick and reliable assistance.

  • Support during and after commissioning
  • Diagnoses per telephone
  • Remote service via secure modem or VPN connections
  • Spare part identification
  • Arranging for service calls

In order to ensure optimum availability to break down language barriers and save you expensive long-distance calls we also offer you telephone support in the USA in addition to our central hotline in Germany.


+49 2734 289 372
+49 2734 289 289

WinCAP Hotline

+49 2734 289 458

Hotline USA

General support & WinCAP
+1 973 263 1569
+1 973 299 8587

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About us

The Albrecht Bäumer GmbH & Co. KG has been a leading manufacturer of machines and equipment for the foam industry for 70 years. The company focus is on special machinery and equipment. In this area, we have grown as a medium-sized company from pioneer to world leader.

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