With its Japanese subsidiary, Bäumer has been strengthening the traditionally close relationships with the Japanese clients from the foam industry for over 40 years. The sales and service branch in Yokohama offers clients excellent and immediate service in their native language and serves as an important link between the headquarters and our Japanese clients.
Bäumer of Japan operates its own hotline. This is very useful for our clients in the region as there is no need worry about the time differences between Japan and Germany. When necessary, a technician is dispatched directly from the branch to solve the problem and exchange defective parts if needed. Spare parts are supplied from our own warehouse in Japan, which makes for very short procurement routes. Of course, this includes the supply of cutting tools for the machines, such as band knives.
CNC machines, carousels and cutting machines are installed by in-house technicians. Any retrofitting of CNC machines is performed by the highly trained Japanese technicians as well.
Employees at our Japanese branch do everything they can to prevent any machine downtimes. Many clients are unable to solve an electrical problem without help as the technology inside Bäumer machines is complex and high-powered. It is a gigantic advantage when machine operators and technicians can talk in their own language – this way, problems are identified and solved more quickly.
Our Japanese colleagues help clients with little to no knowledge of English understand the technical manuals as well as the operation of the machines via the display.
New machines are demonstrated and cutting tests can be performed in a dedicated exhibition room in Yokohama. （Please delete this sentence, we have no demo machine in our office now）
Monday – Friday, 9 am to 5 pm
Kotaro Yamada, Managing Director
German Industry Park 306
No. 1 - 18 - 2 Hakusan Midoriku
226-0006 Yokohama, Japan
Phone: +81 45 931 7733