Service 19/09/2021

Use Case: Dan-Foam benefits from fast processing of Bäumer spare parts deliveries

The knives are always delivered in no time as they come directly from the Bäumer warehouse – just like most spare parts. And even if the products aren’t in stock, they are still delivered quickly.

Bäumer only ever delivers exceptional quality. I have also always enjoyed great relationships with the Bäumer staff, and not just the installers. Everyone is incredibly helpful and competent, and that really does apply to everyone I’ve dealt with so far.

Palle F. Jørgensen, Maintenance Manager

We have had a blanket purchase agreement for knives in place for some time now, which is not only reassuring for me, but also ideal for our daily production processes. They are exactly what I’m looking for and consistently of exceptional quality.

If we are ever in a particular hurry to get hold of parts, Bäumer sends them via courier and we can have them within 6–7 hours. This service has come in very handy for me on a number of occasions. Whenever I order spare parts, all I have to do is send a picture and the machine ID and the Bäumer staff know just what I need.

The service team is incredibly competent; the staff always know exactly what we are talking about and what problems we are dealing with. They really do understand us. I have visited the Bäumer site a number of times and have always felt very welcome.

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