Bäumer is a reliable partner to us in this regard. We bought our first machine back in 1982. We are currently expanding with a new facility in western Russia and we have Bäumer on board once again. It is particularly important to us that we have been able to integrate the older machines into our automation processes and operate on a fully automated basis using Bäumer equipment in our new facility. Bäumer not only offers new machines, it also upgrades older ones to bring them right up to date. This is something we took advantage of ourselves and our machines now all feature the latest technology.
The knives are always delivered in no time as they come directly from the Bäumer warehouse – just like most spare parts. And even if the products aren’t in stock, they are still delivered quickly.
We couldn’t be happier with the long-standing support we have received from the field service team and the exceptional, rapid assistance from the Bäumer staff whenever we have had any issues.
The Bäumer hotline is easy to reach, and the experienced staff are always extremely helpful. The advice they provide is just exceptional.
Necessity is the mother of invention. How true this saying became during the Corona crisis is very clear. When from one day to the next travel bans were imposed and borders closed, our field service technicians also had to leave everything on the construction sites worldwide and travel home. One of our affected customers was Ikano Mexico - the new contour cutting machine could not be assembled completely. But we are very proud to say, that we finished the project successfully!