Use cases: Solutions of our customers

The knives are always delivered in no time as they come directly from the Bäumer warehouse – just like most spare parts. And even if the products aren’t in stock, they are still delivered quickly.

We couldn’t be happier with the long-standing support we have received from the field service team and the exceptional, rapid assistance from the Bäumer staff whenever we have had any issues.

Automation and streamlining will continue to be a big theme for us this year, to increase efficiency. From our Enterprise resource planning (ERP) to our project management software, we have fully automated order entry and customer experience.

The Bäumer hotline is easy to reach, and the experienced staff are always extremely helpful. The advice they provide is just exceptional.

The quality is just unbeatable. These machines ensure our foam production processes run as smoothly as possible. The controls are so easy to operate: If we receive any special requests then we can customize the contour cutting machine ourselves with virtually no effort. This is incredibly important for individual production processes and allows us to take on bespoke customer requests.

Necessity is the mother of invention. How true this saying became during the Corona crisis is very clear. When from one day to the next travel bans were imposed and borders closed, our field service technicians also had to leave everything on the construction sites worldwide and travel home. One of our affected customers was Ikano Mexico - the new contour cutting machine could not be assembled completely. But we are very proud to say, that we finished the project successfully!

A global crisis situation has rarely required such a rapid rethink as the current corona pandemic. While the virus increasingly spread to the USA, many German subsidiaries there reacted strongly to the state of emergency. Among them was Baumer of America (BOA) located in New Jersey. In an interview with the "German American Trade Magazine", Uwe Scharfy, CEO at BOA, reports how spontaneity and the cohesion of companies and customers can help to successfully deal with the current situation.